Terms of service
Welcome to ALLURA. By using our website and services, you agree to these terms.
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1. General Terms
Acceptance of Terms
By accessing or using https://alluraofficial.com (the "Site"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Site or services.
Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on this page. Your continued use of the Site constitutes acceptance of the updated Terms.
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2. Products and Orders
Product Information
We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee that product information is error-free. Colors may vary slightly due to monitor settings.
Pricing
All prices are listed in the currency specified at checkout. We reserve the right to change prices at any time without notice. Promotions and discounts are applied as indicated and cannot be combined unless stated.
Order Acceptance
Your order is an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including but not limited to:
• Product availability
• Errors in pricing or product information
• Suspected fraud or unauthorized payment
Payment
Payment is required at the time of order. We accept payment via the methods indicated at checkout. All payments are processed securely through Shopify Payments and other trusted payment gateways.
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3. Shipping and Delivery
Delivery Timeline
All international orders are carefully prepared and shipped with care. Please allow approximately 7–10 business days for standard international delivery. Delivery times may vary slightly depending on customs processing and local courier services.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We are not responsible for customs duties and taxes, which are the responsibility of the customer.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. Please allow 24-48 hours for tracking information to become active.
Delayed or Lost Packages
If your package is delayed beyond the estimated delivery timeframe, or appears lost, please contact our customer care team at allura.intimates@hotmail.com and we will assist you promptly.
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4. Returns and Refunds
Faulty or Damaged Items
We take pride in the quality of every piece we deliver. If you receive a faulty or damaged item, our team will gladly assist with a resolution.
For approved faulty product claims, we can arrange either:
• A replacement item, or
• Store credit for your purchase
Please contact our customer care team within a reasonable timeframe after receiving your order, along with clear photos of the issue so we can assist you promptly.
Eligibility for Returns
To be eligible for a return due to faulty or damaged items:
• Items must be reported within 14 days of delivery
• Clear photos of the defect or damage must be provided
• Items must not have been worn or washed
Non-Returnable Items
Due to hygiene reasons, the following items cannot be returned unless faulty:
• Intimate apparel
• Lingerie sets
• Items on sale or clearance
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5. Intellectual Property
Copyright
All content on this Site, including but not limited to text, images, logos, graphics, and designs, is the property of ALLURA and is protected by international copyright laws. You may not reproduce, distribute, or use any content without our express written permission.
Trademarks
ALLURA and our logo are trademarks of our company. You may not use these trademarks without our prior written consent.
User-Generated Content
By submitting photos, reviews, or other content to us (e.g., via social media, email, or reviews), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content in connection with our business.
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6. User Conduct
You agree not to use our Site or services to:
• Violate any applicable law or regulation
• Infringe the rights of any third party
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with the operation of our Site
• Use our Site for any unlawful or prohibited purpose
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7. Limitation of Liability
To the maximum extent permitted by law, ALLURA shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Site or products, including but not limited to loss of profits, data, or goodwill.
Our total liability for any claim shall not exceed the amount paid by you for the product or service giving rise to the claim.
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8. Indemnification
You agree to indemnify and hold harmless ALLURA, its officers, directors, employees and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our Site or violation of these Terms.
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9. Governing Law and Dispute Resolution
These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is registered, without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of our Site shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration or in a court of competent jurisdiction, as determined by ALLURA.
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10. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
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11. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published on the Site, constitute the entire agreement between you and ALLURA regarding your use of the Site.
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12. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: allura.intimates@hotmail.com
Instagram: @allura.collective
https://www.instagram.com/allura.collective