Shipping policy

We're committed to making your experience seamless from checkout to delivery.

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Delivery Timeline

All international orders are carefully prepared and shipped with care.
Please allow approximately 7–10 business days for standard international delivery.

Delivery times may vary slightly depending on customs processing and local courier services.

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Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays).

You'll receive a confirmation email with tracking information once your order ships.

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Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

We offer standard international shipping. Rates are displayed at checkout before payment.

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International Shipping

We ship internationally to most countries.

Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Customs policies vary by country. We recommend checking with your local customs office for more information.

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Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number.

Please allow 24-48 hours for tracking information to become active in the carrier's system.

You can track your package using the link provided in the shipping confirmation email.

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Delayed or Lost Packages

If your package is delayed beyond the estimated delivery timeframe:

1. Check the tracking information for updates
2. Contact the shipping carrier with your tracking number
3. If you still need assistance, contact our customer care team at allura.intimates@hotmail.com

If your package appears lost, please contact us and we'll assist you promptly.

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Shipping Restrictions

Due to international shipping regulations, some items may not be available for shipping to certain countries.

If your country is not available for shipping at checkout, please contact us at allura.intimates@hotmail.com and we'll do our best to assist.

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Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

If you need to update your address after placing an order, please contact us immediately at allura.intimates@hotmail.com. We may be able to update it before the order ships.

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Questions?

If you have any questions about shipping, please contact us at:

Email: allura.intimates@hotmail.com
Instagram: @allura.collective
https://www.instagram.com/allura.collective

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Last updated: June 2026